CUSTOMER CARE
Hotgearmart is based in Arizona, USA and offers quality American made apparel and accessories with fun graphics. Our products are only available in our online store.
Customer care at Hotgearmart
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. Learn more below and reach out with questions.
Shipping and Delivery
How We Do It
Physically Shipped Orders
USPS
Domestic (UNITED STATES Only).
The delivery times in the U.S.A. are: Approximately 2 business days for order handling As much as. 8 business days for delivery via USPS.
The shipping times Worldwide are: As much as 2 business days for order processing. Up to 15 business days for shipment through USPS First Class Mail International.
Once the order has been shipped you will be provided with a tracking number.
Tracking My Parcel
As soon as your order has been processed and also dispatched, our fulfillment company will send you a tracking web link for your order. This will be sent to the email you submitted for buying within 3 days.
Please note: Sometimes this e-mail can be filtered into the spam as well as scrap folders of some e-mail carriers.
Returns and Refunds
Everything You Need to Know
To assure you of the confidence we have in our products you are backed by our 30 day money back guarantee policy.
If for any reason you are not entirely satisfied with your product you may contact us via email for a return authorization number within 30 days from purchase. Once we receive your item we will issue you a refund. Return shipping is the consumers responsibility
Have any questions or concerns?
We’re always ready to help!
Call us at
480-269-5841
or send us an email to:
FAQ
Do you provide International delivery?
We currently ship within the USA and Canada
How do I Cancel an item?
If your purchase has not been created yet, then you can cancel your order within your account. Please know that we typically create your order within 1 business day..
What is your returns policy?
Hotgearmart offers returns and exchanges on any items, excluding Sale items, within 30 days in unworn, unwashed condition. Items must have tags and liners intact. Shipping charges will not be reimbursed.
How do I track my order?
Once your order is fulfilled you will be provided with a tracking number.
Gift Orders
We do not offer personal gift messages at this time. We do offer gift cards.
What are your delivery options?
We offer standard (flat rate) shipping. for all our products.